Frequently Asked Questions

Unfortunately NO, you can not alter your scheduled time frame with us (for example, booked for 2 hours), or deduct a service once you have booked with us. Why? you might ask….  Great Question….. We do not deduct our services from what you originally booked with us because we have already committed those services to you. If you request the petting farm animals, and we reserve this rental just to attend your party, then you request to not have the petting farm at your party… That is not only unfair to us, but it is unfair to all the other clients who had called in and requested that those cute petting farm be apart of their special celebration and were denied as Backyard on Wheels designated them just for your event.  Please remember that you agreed to our terms upon booking: I understand that Requesting a Change or alteration to my reservation after finishing this booking agreement is not an option. Such requests would be; requesting to change my party date / time or reducing original time frame booked or reducing service(s) you originally selected with us. If I need to add additional services (upon my written request via email or text) & Backyard on Wheels approves, I may upgrade and add those services requested. Upgraded services would include adding more riding pony(s), adding more time with the animals or the petting farm animals to your party (Please see Q & A on our website for details)  Yes, I will not request us to deduct service(s), alter time frame (such as 2-4 to 2-3) or alter date/Time that I booked. If I need to add additional services, I will write a request and wait for the approval.

We recommend that you book as soon as possible if you know your event or parties date & time and immediately after we CONFIRMED our availability. We are a “first booked, First served” basis. As we are a very popular business…. You might want to book sooner, than regret it later.  Note: We can not & will not hold a date & time WITHOUT our online reservation booking form being completed and/or the deposit being paid.  Deposit & Payment Information  Hours of Operation ** During the Hot months (MAY, JUNE, JULY & AUGUST ) we must be able to give the animals a break from work if needed.  SUMMER MONTHS:  Before 11:30 am and after 6pm is when the animals can attend. We do reserve the right to adjust time as needed to accommodate the welfare and comfort of the animals on hotter days.  A Water hose nearby to provide fresh water We cannot work when it is hot with the farm animals, they get hot fast and we don’t want anyone to become ill. Bunnies are not guaranteed for your party if it is too hot outside. The best time for the farm is later in the evening around 6/7pm & Later or earlier in the morning before noon. We reserve all rights for the safety of our animals and to ensure you have a quality time at your event with the animals.  WINTER MONTHS: Any time is good.

Once you have paid your invoice for the $100.00 deposit to secure the time and spot we have agreed upon with you you are booked.   The deposit is non refundable. A Cancellation forfeits your deposit/payment and is non-refundable. Because we have to turn away other potential clients to give this date and time to you we have a No Cancellation Policy. If you cancel your event, full remaining balance / payment is due immediately at time of cancellation.